1. Information We Collect
At RaibsTechnologies Inc., we collect various types of information to provide and improve our services to you:
Personal Data
- Contact Information: Full name, email address, phone number, physical address
- Professional Details: Company name, job title, department, industry
- Account Credentials: Usernames, passwords (hashed), security questions
- Financial Information: Payment card details (processed via PCI-compliant services), billing address
Automatically Collected Data
- Device Information: IP address, browser type and version, device type, operating system
- Usage Data: Pages visited, time spent, clickstream data, error logs
- Location Data: Approximate geographic location derived from IP address
- Cookies and Tracking: Session cookies, persistent cookies, web beacons (see Section 5)
Data from Third Parties
- Information from business partners and affiliates
- Publicly available information from social media or professional networks
- Data from identity verification services (where applicable)
2. How We Use Your Information
We process your personal data in accordance with applicable laws and for the following business purposes:
- Service Delivery: To provide, operate, and maintain our IT services and platforms
- Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance
- Product Improvement: To analyze usage patterns and enhance functionality
- Security: To detect and prevent fraud, abuse, and security incidents
- Communication: To send service-related notices, updates, and promotional materials (with opt-out)
- Legal Compliance: To meet regulatory requirements and respond to lawful requests
- Business Operations: For data analysis, audits, and developing new products
Legal Basis for Processing: We only process your data when we have a valid legal basis, including consent, contract necessity, legal obligation, or legitimate interest.
3. Data Sharing & Disclosure
We may disclose your information in the following circumstances:
- Service Providers: Carefully vetted third parties who assist with:
- Cloud hosting and infrastructure
- Payment processing
- Analytics and marketing
- Customer support systems
- Business Transfers: In connection with any merger, acquisition, or asset sale
- Legal Requirements: When required by law or to protect our rights, including:
- Court orders or subpoenas
- Government investigations
- Protection against legal liability
- Consent: With your explicit permission for specific purposes
Data Protection: All third-party providers sign strict data processing agreements and are prohibited from using your information for any purpose other than providing services to us.
4. Data Security
We implement enterprise-grade security measures to protect your information:
- Encryption: TLS 1.2+ for data in transit, AES-256 for data at rest
- Access Controls: Role-based access, multi-factor authentication
- Network Security: Firewalls, intrusion detection, DDoS protection
- Physical Security: Secure data centers with 24/7 monitoring
- Policies: Regular security training, incident response plans
While we implement these robust measures, no system is impenetrable. We recommend users take precautions like using strong passwords and keeping login credentials confidential.
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. Typical retention periods include:
- Account data: Until account deletion request
- Financial records: 7 years for tax compliance
- Website logs: 12 months
6. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
To exercise these rights, please contact us using the information in Section 10. We may need to verify your identity before processing requests.
Complaints
If you believe we haven't addressed your concerns, you have the right to lodge a complaint with your local data protection authority.
7. International Data Transfers
As a global company, we may transfer and process your information outside your country of residence:
- Our primary data centers are located in the United States, Germany, and Singapore
- We use Standard Contractual Clauses for EU/UK transfers
- For transfers from other regions, we implement appropriate safeguards
By using our services, you acknowledge this transfer, storage, and processing.
8. Children's Privacy
Our services are not directed to children under 16:
- We do not knowingly collect personal information from children
- If we discover we've collected such data, we'll delete it immediately
- Parents/guardians may contact us regarding any concerns
9. Policy Updates
We may update this policy periodically to reflect:
- Changes in our practices
- New services or technologies
- Evolving legal requirements
We will notify you of material changes through:
- Email notifications (for account holders)
- Website banners or pop-ups
- Updated "Last Updated" date at the top of this policy
Your continued use after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related inquiries or to exercise your rights:
We aim to respond to all inquiries within 30 days.